Support
Shipment
cancellation
Order

Support

Shipment

The following factors influence the shipping time:
- When was the order placed?
- Which country is delivered to?
- What was ordered?

We ship your order from our German warehouse. When demand is high, we can use international locations to ensure fast shipping.

Therefore the shipping time is between 5 and 15 working days .

If the product is damaged by e.g. For example, if there is damage to the delivery, you should report this to us within 14 days of delivery of the package.

We will cover the costs of the new product within this period. In this case, send us an email with your order number and a photo of the damaged item.

Just write to us:
support@mupies.com

cancellation

Order

After you have placed your order, you will automatically receive an order confirmation by email . This message contains all the information about your order such as the item, billing and delivery address and payment method. We will then process the order immediately. So that you have your package in your hands quickly.

You can be sure that you will enjoy our items. We are pleased to have you as a customer.